Return Policy

We hope you love your Glow & Glow order, but if you need to return anything, please contact us with details of the original order number and the item(s) you would like to return. You have 30 days from receipt of the order to return your item(s) to us.

To be eligible for a return, your item must be in the same condition that you received it, unused or unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase. 

After 30 days from the receipt of the order or once the item(s) have been used (including washing or maintenance), we do not accept returns, refunds, or replacements under any circumstances.

Please note: 

For returns based on customer preference (e.g., change of mind or incorrect selection), please note that we do not provide return labels. Customers are responsible for arranging and covering the cost of return shipping in such cases.

For handcrafted or natural-material items, slight variations in size, shape, color, or texture are inherent characteristics and not considered defects. If you wish to return an item for these reasons, it will be treated as a customer preference return, and all return shipping and related costs will be the responsibility of the customer.

For the damage to the outer carton (packaging) is not classified as item damage under our policy. Additionally, slight variations in size, form, or appearance in handmade or natural-material items are not considered defects.

To start a return, you can contact us at trade.shopify.glasses@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
We do not offer exchanges. If you would like to exchange your item, you will need to return your order by contacting our customer service team and placing a new order.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.