Return Policy

We hope you love your Glow & Glow order, but if you need to return anything, please contact us with details of the original order number and the item(s) you would like to return. You have 30 days from receipt of the order to return your item(s) to us.

To be eligible for a return, your item must be in the same condition that you received it, unused or unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase. 

After 30 days from the receipt of the order or once the item(s) have been used (including washing or maintenance), we do not accept returns, refunds, or replacements under any circumstances.

Please note: 

Non-Returnable Situations

We do not accept returns, refunds, or replacements under the following circumstances:

• Change of mind or personal preference: Returns based on customer preference — including change of mind, incorrect selection, or personal dissatisfaction — are not accepted under our return policy.
• Handcrafted & natural-material items: Slight variations in size, shape, color, or texture are inherent characteristics of handcrafted and natural-material products and are not considered defects.
• Outer packaging damage: Damage to the outer carton or packaging is not classified as item damage under our policy.

To start a return, you can contact us at trade.shopify.glasses@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
We do not offer exchanges. If you would like to exchange your item, you will need to return your order by contacting our customer service team and placing a new order.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.